Privacy
Updated November 2026
This page is about the information that reaches us through the site, by phone and by e-mail, and explains what happens to it afterwards.
What information do you collect?
Anything you enter in the online form comes to us: name, phone number and e-mail address, the job location (street address or ZIP code) if the form has a place for it, and your description of what needs doing. We also receive what you say in a call and what you write or attach in an e-mail. The website also leaves a technical trail: each time a page is requested, the host’s servers log the visitor’s IP address and browser, along with the page and the time. The records are kept for security and to keep the site online.
Who replies in the chat?
We record every chat on the site. A record includes the messages you write, including a name, an e-mail or a phone number if you give one, and the job you describe; the page you were viewing and the website you arrived from; an approximate location based on your internet address; the device and browser in use; and a random code your browser keeps for the chat so one visitor’s chats stay together. The chat may be answered by an automated assistant, for which the chat’s providers process your messages. The record is there so we can answer you, get your work booked and make the chat better.
Why do you need my details?
The reason we collect anything is to help with what you asked for. We use it to get back to you, to plan and complete the work, and to follow up after the job. Beyond that, it goes into our business records, helps protect the website and lets us follow the law.
Does anyone else get my details?
The providers that run this website, our e-mail and our request handling can access information as part of their service. The same goes for service partners who help deal with your request or perform the work. Information may also be disclosed when the law requires it or where necessary to protect rights and safety.
What about cookies?
The website uses no advertising cookies and no analytics cookies. Our host may place one strictly necessary cookie that protects the site against abuse, and it may tally visits without cookies, which gives anonymous totals of the pages viewed.
What are my rights?
Three requests are open to you at any time:
- to find out what information about you we keep;
- to get mistakes in it corrected;
- to have it deleted.
Make them by e-mail to manager@sandelwoodplumbing.com or by phone at (440) 581-1393. We may confirm who you are first, and nobody is treated differently for making a request.
How do I opt out of sale or sharing?
One privacy right gets its own page: the opt-out. Several states allow residents to opt out of the selling or sharing of their personal information, as each state’s law defines selling and sharing, and the Do Not Sell or Share My Personal Information page explains how it works.
How long do you keep my information?
We hold information for as long as it is needed for your request, the work, our business records and our legal obligations, and after that it is deleted.
Is my information safe?
We take reasonable steps to keep your information safe. All the same, there’s no such thing as perfect security, online or off, and we can’t guarantee it.
Is this site intended for children?
We don’t knowingly collect information from children under 13, and the site isn’t directed to them.
What if this page changes?
This page can be updated at any time, and the newest version is whichever carries the latest date at the top.
Who do I contact?
Send privacy questions to manager@sandelwoodplumbing.com, or call (440) 581-1393.